Return Service Standards

• Livestream Mall Official Store strictly abides by transaction rules and supports the "7-Day No-Worry Return & Exchange" service. Specifically:
• 1. Livestream Mall Service Commitment: Products sold are eligible for the "7-Day No-Worry Return & Exchange" service, except for commodity categories that do not support this service as stipulated by laws (1. Custom-made products for consumers; 2. Perishable products; 3. Digitized products such as audio-visual products and computer software that have been downloaded online or unsealed by consumers; 4. Delivered newspapers, periodicals and other related category products).
• 2. Validity period for submitting return/exchange: Submit within 7 days from the date of confirming receipt of the goods (based on the logistics signature time).
• Return Fee Explanation:
• If the return is due to the buyer's reasons, and the returned/exchanged goods are guaranteed to be undamaged and do not affect secondary sales, the buyer shall bear the round-trip freight for the return/exchange. If the return/exchange is caused by product quality problems, the round-trip freight shall be borne by Livestream Mall Official Store, but the buyer shall prepay the freight first. After the customer service of Livestr Mall receives the returned goods and confirms they are correct, the freight for the returned/exchanged goods will be transferred to the buyer's account.
• Return Submission Method:
• Online Application: Enter "My Livestream Mall" - "Transactions (Order List)", select the transaction, click "Refund/Return & Exchange", and submit the return/exchange application; Special Agreement: Since products are shipped directly from manufacturers, you must contact online customer service to confirm before returning, and confirm the recipient's name, address, phone number and contact person for return/exchange to avoid unnecessary losses caused by lost goods.
• If the goods are lost due to incorrect address, phone number or recipient information filled in by the buyer on the waybill when returning/exchanging goods, the buyer shall handle it by themselves.
• The contact information for Livestream Mall Official Store to receive returned/exchanged goods is as follows:
• Recipient Name: Marketing Department No.1, Zhejiang Shuida Network Technology Co., Ltd., China
• Recipient Address: Room 2022, Building 3, Wanda Plaza, Keqiao District, Shaoxing City, Zhejiang Province, China
• Tel: 0086-575-85672028 0086-575-85670760
• Mobile/WeChat: 13018808788 / 18906750386