We suggest contacting us through Wangwang. If your inquiry was not responded to in a timely manner, it may be due to the high volume of inquiries at that time. Please be patient and wait, or it may be due to system issues. If the time is too long, please contact other lighting customer service for consultation. We apologize for any inconvenience caused
Product photography
Our store's products are all photographed from real objects, and the colors have been professionally proofread to strive for the closest resemblance to the actual products. Please refer to the flat main picture when purchasing Due to differences in color contrast and brightness among different computer monitors, slight color differences are inevitable and are not considered quality issues
About dimensions
The dimensions have been indicated on the product details page and are all manually measured. Due to differences in measuring tools and techniques, there may be an error of about 1-3CM Please refer to the size chart and evaluation details based on your usual wearing habits for self selection
About shipping
We solemnly promise that all in stock items will be shipped within 48 hours after payment; Our store's default courier service for cooperation is to send EMS to areas that cannot be reached by Tian Tian Su Er Ci and Shen Tong Yun. If you need SF Express, please contact customer service to make up the difference; If you need to send logistics, please contact customer service
About color difference
The devices and monitors of each computer are mostly different, and the colors of the products presented may vary. Buyers who cannot tolerate any color difference, please be cautious!
Regarding odor
Our company has a huge order quantity for products, which are directly packaged and shipped by the factory. Some styles may have a slight odor, which is a normal phenomenon. It can be eliminated by placing them in a well ventilated area for a period of time. Please be cautious if you are sensitive to odors!
About shedding hair and fluff
Newly produced clothes, especially dark colored clothes/sweaters and other woolen fabrics, may have some floating hair on them, which is a normal phenomenon. It is recommended that you do not soak them together with other clothes during washing!
Regarding returns and exchanges
Regarding returns and exchanges
If you need a return or exchange, please contact customer service in a timely manner to explain the reason. We will handle it for you as soon as possible according to the rules. You can shop with peace of mind Please follow the rules for returns and exchanges
Shopping Notice for Livestream Mall Official Store
Free shipping is available for single small items sold by Livestream Mall Official Store with a single cumulative order of RMB 200 or more (excluding large items, items specified in the description; and remote mountainous areas, Xinjiang, Tibet, Gansu, Hong Kong, Macau, Taiwan).
Goods sold by Livestream Mall Official Store support 7-Day No-Worry Return & Exchange. Exceptions apply to legally regulated excluded items: customized goods, perishables, downloaded or opened digital products, and delivered newspapers & periodicals.
All products for sale in Livestream Mall Official Store are manufactured by cooperative manufacturers, 100% genuine guaranteed. Please shop with confidence, and formal invoices can be issued for all products sold.
About Products
1. All products for sale in Livestream Mall Official Store are 100% genuine guaranteed.
2. Formal invoices can be issued for all products for sale in Livestream Mall Official Store.
3. All products for sale in Livestream Mall Official Store are manufactured by cooperative manufacturers. Product pictures are taken in kind, and no unit or individual may steal them without permission, otherwise legal liability will be pursued!
4. Warm Reminder: All accessories worn by models are for photo matching effects only and not for sale; product transaction orders shall be based on communication with online customer service!
About Color Difference
1. Due to differences in lighting, angles, color deviation of display devices, and understanding of various colors and batches during shooting, there may be slight differences between the actual product and the color displayed on the computer. The actual product shall prevail for specific colors!
About Logistics
1. Products sold by Livestream Mall Official Store are delivered by express delivery (large or special products and products with logistics notes shall be subject to the description). Normally, we will try our best to ship the same day for orders paid before 16:00, and all orders will be shipped within 72 hours (except pre-sales and special circumstances).
2. The specific logistics method and resulting freight for shipments to Hong Kong, Macau and Taiwan shall be subject to the description displayed on the product purchase page or the actual fees required by the logistics company. Please carefully set the receiving address before purchase, which cannot be modified after setting. In accordance with relevant regulations in Taiwan, Taiwanese members must submit the correct contact phone number and ID number in the order recipient information file for customs clearance and contact use by cross-border express logistics providers. For overseas regions, please contact online customer service to confirm before shipment.
3. Buyers can check the logistics status of orders by themselves using the logistics tracking number. Due to the update speed of the third-party logistics system, there may be cases where the goods are in transit but the logistics information is not updated (usually the logistics information will be updated when arriving at the next transfer station or handover point). Please wait patiently, or check through the tracking number of the undertaking logistics company.
Return Service Standards
Livestream Mall Official Store strictly abides by transaction rules and supports the "7-Day No-Worry Return & Exchange" service. Specifically:
1. Livestream Mall Service Commitment: Products sold are eligible for the "7-Day No-Worry Return & Exchange" service, except for commodity categories that do not support this service as stipulated by laws (1. Custom-made products for consumers; 2. Perishable products; 3. Digitized products such as audio-visual products and computer software that have been downloaded online or unsealed by consumers; 4. Delivered newspapers, periodicals and other related category products).
2. Validity period for submitting return/exchange: Submit within 7 days from the date of confirming receipt of the goods (based on the logistics signature time).
Return Fee Explanation:
If the return is due to the buyer's reasons, and the returned/exchanged goods are guaranteed to be undamaged and do not affect secondary sales, the buyer shall bear the round-trip freight for the return/exchange. If the return/exchange is caused by product quality problems, the round-trip freight shall be borne by Livestream Mall Official Store, but the buyer shall prepay the freight first. After the customer service of Livestr Mall receives the returned goods and confirms they are correct, the freight for the returned/exchanged goods will be transferred to the buyer's account.
Return Submission Method:
Online Application: Enter "My Livestream Mall" - "Transactions (Order List)", select the transaction, click "Refund/Return & Exchange", and submit the return/exchange application; Special Agreement: Since products are shipped directly from manufacturers, you must contact online customer service to confirm before returning, and confirm the recipient's name, address, phone number and contact person for return/exchange to avoid unnecessary losses caused by lost goods.
If the goods are lost due to incorrect address, phone number or recipient information filled in by the buyer on the waybill when returning/exchanging goods, the buyer shall handle it by themselves.
The contact information for Livestream Mall Official Store to receive returned/exchanged goods is as follows:
Recipient Name: Marketing Department No.1, Zhejiang Shuida Network Technology Co., Ltd., China
Recipient Address: Room 2022, Building 3, Wanda Plaza, Keqiao District, Shaoxing City, Zhejiang Province, China
